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Support

Captain Jack Casino

Customer support is provided around the clock by the friendly and professional support team at Captain Jack Casino. They may be contacted by email, live chat and toll free from the US on 1-888-288-2939. You will see the live chat button at various places around the website and also in the downloaded casino lobby and when you need a hand the team is always available to help.

The support team will do their utmost to resolve any questions that you may have, be that regarding a deposit method—like Bitcoin/BTC, Ethereum/ETH, Visa, MasterCard, or American Express—bonus, withdrawal or even technical questions about Real Time Gaming software or games like Wooden Boy Slots, Gemtopia Slots, or Witch's Brew Slots. However, many of the more common issues have been answered in the FAQ section and you may wish to pay that a visit before contacting support.

Please be advised that when requesting a withdrawal and a member of the support team requests details of ID and a copy of the credit card that you used to deposit with, then this is being done purely for your own online security and safety, and in keeping with banking regulations.

Contact Information

  • Live Chat: Round the clock 24/7
  • Phone: In the USA/Canada call Toll Free 1-888-288-2939
  • Fax: 1-866-725-1102
  • Email: help@captainjackcasino.com

Frequently Asked Support Questions

Live chat is available 24/7 on the website and casino lobby, phone toll-free at 1-888-288-2939 (USA/Canada), fax at 1-866-725-1102, and email at help@captainjackcasino.com.

It is for your security and to comply with banking regulations.

Yes, the team handles questions on deposits, bonuses, withdrawals, and technical issues including games and software.

Current Promotions

Captain Jack Casino frequently updates promotions—contact support for assistance claiming them.