FAQ

The Captain Jack’s Casino friendly support team are of course on hand to assist you around the clock with anything that you may need, however many of your questions, and the answers to them may be found in this frequently asked questions section. If you can’t find it here, then don’t hesitate to get in touch!

How do I redeem my welcome bonus?

To get your hands on the great welcome bonus simply download the Captain jack casino software , create your casino account, login and head to the cashier. When there simply make your deposit and click on the ‘Redeem Coupon’ button and enter the code that was sent to you in your welcome email.

I am located in the US, can I play real money casino games?

100% Yes! Captain Jack’s Casino accepts players in the US and welcomes them!

What is the best way to deposit into my Captain Jack’s account?

The safe and secure cashier accepts many payment methods and for US players it’s recommended that you use a major credit card such as Visa. Should you ever experience a problem making your deposit then please contact support and they will be able to assist you. Using your credit card at Captain Jack’s is safe and secure and your personal details are protected with the latest security measures.

How long does it take for the funds to appear in my account?

This depends on how you make your deposit however should that be by credit card then the funds will appear instantly in your casino account.

How do I withdraw my winnings?

Getting your hands on your winnings at Captain Jack’s Casino is a simple process and you’ll need to visit the cashier and click on the withdraw tab. Enter the amount you wish to withdraw, the method you wish to receive the funds and submit. You will need to have signed the credit card agreement form and have had your account verified and at anytime that you need assistance then please contact support.

Can I cancel my withdrawal after requesting it?

You may cancel your withdrawal anytime before it has been processed, and you must contact customer support in order to do this.